ys88 Casino & Sportsbook Data Care

This page describes what we collect when you use ys88 and how we keep that data protected. When you create an account, deposit funds, place a bet on Liga 1 or Piala AFF, or join a live blackjack table, we collect information necessary to verify your identity, process your payments, and deliver our service. We treat that information as sensitive and enforce encryption, access controls, and regular security reviews across all our operations.

Our commitment is transparency: we explain what we collect, why we collect it, how long we keep it, and what rights you have over your data. We do not sell personal information to third parties. We use your data only for account management, fraud prevention, payment processing, legal compliance, and service improvement. Your data is held on secure servers; some may reside outside your jurisdiction, but all transfers are encrypted and all processors are bound by confidentiality agreements.

If you have questions about our data practices, contact our support team. We respond to data-access requests, deletion requests, and correction requests according to applicable law and our retention policies.

What We Collect on ys88

Account Information

We collect your email address, phone number, full name, date of birth, and national identity number (KTP, passport, or driver's license number) during account registration and verification. We also collect a photo of your identity document to confirm it matches your stated details. This Know Your Customer (KYC) process is mandatory under financial regulations in jurisdictions where we operate. We use this information to verify you are who you claim to be and to prevent account fraud, money-laundering, and underage access.

Payment Information

When you deposit or withdraw using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), we collect transaction records: the amount, date, payment method, and confirmation code. We do not store your full payment-card numbers or banking credentials directly. Instead, we receive secure tokens from payment processors that represent your account without exposing sensitive details. We retain transaction records for seven years to comply with financial-crime prevention rules and to resolve disputes.

Game and Betting Data

We record all bets, game participation, and outcomes on ys88. This includes stakes placed on sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live dealer games (blackjack, roulette, baccarat, Dragon Tiger, Infinite Blackjack), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We store game history, win/loss records, and betting patterns. We use this data to detect suspicious activity (e.g., rapid deposits followed by large withdrawals that suggest money-laundering), to calculate bonuses and payouts, and to identify problem-gambling patterns for user safety.

Device and Usage Data

We collect your IP address, device type (mobile, tablet, desktop), operating system version, browser type, and approximate geolocation (derived from IP address). We log session activity: login times, game selections, feature usage, and logout times. We use this data to detect unauthorised access, to improve app performance, and to block access from jurisdictions where ys88 is not available. We also collect error logs and crash reports to identify and fix technical problems.

Communication Records

When you contact our support team via in-app chat, email, or phone, we record the interaction: your message, our response, timestamp, and subject matter. We retain these records for two years to resolve disputes and improve service quality. We use communication data to understand common issues and to train our team.

Retention: account data

We keep identity verification documents and account history for seven years after account closure to comply with anti-money-laundering law.

Retention: game data

We retain game outcomes and bet records for five years to resolve disputes and for audit purposes.

Retention: payment records

Transaction records are kept for seven years per financial regulations.

Retention: support chats

Support interactions are retained for two years after closure, then securely deleted.

How We Use and Protect Your Data on ys88

Use of Data

We use collected data for the following purposes: (1) account verification and identity confirmation; (2) payment processing and fraud detection; (3) game settlement and payout calculation; (4) security monitoring and prevention of unauthorised access; (5) compliance with legal and regulatory obligations; (6) customer support and dispute resolution; (7) service improvement and analytics (anonymised where possible); (8) communication about account status, promotions, and policy updates.

We do not use your data to build marketing profiles or to sell to advertisers. We do not share your account details, payment methods, or betting history with third parties except where legally required (e.g., financial authorities investigating a transaction) or where necessary to process your requests (e.g., payment processors, hosting providers).

Third-Party Processors

We engage third-party services to operate ys88. These include hosting providers (servers where our platform runs), payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank intermediaries), email services (for notifications and support), and analytics tools (to measure user engagement and performance). All processors are bound by written confidentiality agreements and are prohibited from using your data for their own purposes. We conduct security audits of key processors annually.

Data Security

We protect your data using encryption, access controls, and firewall rules. Our servers are located in secure data centres with physical and network security. We require multi-factor authentication for staff access to customer data. We conduct regular security audits and penetration tests to identify vulnerabilities. In the event of a breach, we notify affected users and relevant authorities according to legal timelines. We maintain cyber-insurance to cover data-protection incidents.

Your Rights

You have the right to request a copy of the personal data we hold about you. You have the right to request corrections if information is inaccurate. You have the right to request deletion of your data, subject to legal retention requirements (we cannot delete transaction records required for anti-money-laundering compliance). You have the right to request that we restrict processing of your data in certain circumstances. You have the right to data portability—we can export your account information in a portable format. To exercise any of these rights, contact our support team with your account details and the specific request. We respond to data requests within thirty days.

Cookies and Tracking

Our website and app use cookies and local storage to remember your login status, language preference, and betting history on your device. These are strictly necessary for the platform to function. We also use analytics cookies (provided by our analytics service) to measure traffic, identify popular games, and detect technical issues. We do not use cookies to track you across other websites. You can disable non-essential cookies in your browser settings; however, some ys88 features may not work without them.

International Transfers

Our servers and some of our processors may be located outside your jurisdiction (e.g., outside Indonesia if you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang). Data transfers to other countries occur under encryption and are subject to the same security and confidentiality standards we apply domestically. We ensure transfers comply with applicable data-protection law. If your jurisdiction requires a data transfer agreement, we execute the required contract before transferring any data.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or law. We notify you of material changes via email or in-app notice. Your continued use of ys88 after notification constitutes acceptance of the updated policy. If you disagree with an update, you may request account closure; any balance is paid to you according to our standard withdrawal procedures.

Contact ys88

If you have questions about our privacy practices, wish to exercise a data right, or want to report a data breach, contact our support team. We respond to all privacy enquiries within thirty days. Our English-language support team is available during business hours via in-app chat or email. For formal data-access requests or complaints, write to our designated data-protection contact, details available upon request through support.

We take data protection seriously because your trust in ys88 depends on it. We protect your information as we would our own, using industry best practices and legal safeguards. This Privacy Policy, together with our Terms of Use, forms our complete data-handling agreement with you. By using ys88, you consent to the practices described here.