ys88Frequently Asked Questions

Click the "Forgot your password?" link on the login screen. Enter your username or email address. We send a password-reset code to your registered email within a few minutes. Open the email, copy the code, and return to the login page. Enter the code and create a new password (at least 8 characters, with letters, numbers, and symbols). The reset code is valid for one hour. If you do not receive the email, check your spam folder or contact our support team. We verify your identity and help you recover access within one business day.

After you verify your email and phone number during registration, we ask you to upload a clear photo of one government-issued identity document. Accepted documents are a national ID card (KTP), passport, or driver's licence. The document must show your full name, date of birth, document number, and issue/expiry dates. Take a photo in good lighting, making sure all corners and text are legible. Upload the image via the in-app prompt. We verify your document within one business day. If the photo is unclear or if your name does not match your account details, we request a new photo. You cannot withdraw funds until KYC is complete.

If you attempt to log in with an incorrect password three times, your account is temporarily locked for security. Wait a few minutes before trying again. If the lock persists, use the password-reset link. If you still cannot log in after a password reset, contact our support team. We verify your identity using your email, phone, or identity document and help you regain access within one business day. In rare cases, we may lock an account if we detect suspicious activity or potential fraud; we notify you via email and explain the reason.

Yes. ys88 accepts deposits from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can deposit via direct bank transfer or virtual account (VA). When you select a bank deposit on ys88, we generate a unique VA number. Transfer funds from your bank account to that VA number. The deposit settles to your ys88 balance immediately. Withdrawals are processed back to the same bank account within one business day. Bank transfers support a wide range of amounts; check our account preferences in your account settings. If a bank transfer does not credit after one hour, contact our support team with your transaction reference number.

On ys88, select your preferred payment method (local payment, online payment, or e-wallet) and enter the amount. You are redirected to your payment app's login screen. Confirm the payment in your app, then return to ys88. The deposit settles to your account balance within a few minutes. If your payment provider requests additional verification (such as a one-time password), follow the on-screen prompts. If the deposit does not credit after several minutes, check your payment app's transaction history. Contact our support team if the payment was deducted but your ys88 balance was not credited; we investigate and restore the funds within one business day.

Open the in-app chat or contact us via the email address shown in your account settings. Describe your issue in detail (for example, "Deposit via mobile banking did not credit" or "I cannot withdraw—KYC verification is pending"). Provide relevant information such as your transaction reference number, the date and time of the transaction, and the amount involved. Our support team responds during business hours, typically within one business day. If you contact us outside business hours, we respond when the team is available. You can also submit a contact form through the ys88 website. All inquiries are handled confidentially, and we aim to resolve issues promptly.

If a deposit or withdrawal does not complete, check your payment provider's app to see whether the transaction went through. If your bank or payment app (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) shows the transaction was successful but your ys88 balance was not updated, contact our support team immediately with your transaction reference number. We investigate the discrepancy and restore the funds if the payment was received by our system but not credited to your account. This typically resolves within one to two business days. For withdrawal delays, we provide a status update and expected completion time.

ys88 offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger streamed from real studios in HD. Sportsbook markets cover football tournaments such as Liga 1, Piala AFF, Champions League, and Premier League, as well as MotoGP, badminton, and other sports. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets feature Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each game category has its own rules, betting limits, and payout structure. New games and markets are added regularly; check the game lobby for current offerings.

Free bets and free spins are promotional offers we provide to eligible users. Free bets allow you to place wagers on sportsbook markets without risking your own balance; any winnings are added to your account (subject to terms and conditions). Free spins allow you to play specific slot games without deducting from your balance. These offers appear in the "Promotions" or "My Offers" section of your account during promotional periods (such as around Idul Fitri, Idul Adha, Imlek, or Nyepi). Not all users are eligible for every promotion; eligibility depends on your account age, deposit history, and location. Read the terms and conditions for each promotion to understand any wagering requirements or expiry dates.

On the sportsbook section, navigate to the Liga 1 schedule. Select a match and review the available betting markets (such as match winner, over/under, handicap, or specific player performance). Click the odds you want; a bet slip appears on the right side of the screen showing your selection and the potential payout. Enter the stake amount (your bet size). Review the total bet and potential winnings, then click "Confirm bet" or "Place bet". Your bet is recorded immediately. You can view your active and settled bets in the "My Bets" section. If the match is live, you can place in-play bets until the event concludes.

We protect your account data (email, phone, identity documents, payment details, and betting history) using industry-standard encryption (HTTPS/TLS) and secure servers. Your data is used for account management, KYC verification, payment processing, fraud prevention, and compliance with applicable law. We do not sell or share your personal data with third parties. We retain data according to legal requirements and our Privacy Policy. You have the right to request a copy of your data, request corrections, or request deletion subject to legal retention windows. Contact our support team to exercise these rights. All requests are processed within one to two weeks.

ys88 employs standard security practices: encrypted login, session-based access, and monitoring for suspicious activity. We never ask for your password via email, chat, or phone. To keep your account secure, use a unique, strong password; enable notifications to monitor logins; and log out on public devices. If you notice unauthorised login activity or suspicious transactions, change your password immediately and contact our support team. We review your account, verify authorised transactions, and help recover any unauthorised activity. For questions about account security or jurisdiction restrictions, see our Legal Notice.